Sunday, May 28, 2006
Why do they do that?
I was on my way to shoot a wedding last night and drove through Burger King for my requisite hamburger to tide me over until I could grab a bite at the reception. The order box addressed me and a woman's voice said, "Welcome to Burger King! May I take your order?" So I placed my order, and then a man's voice confirmed what I had requested. Why do fast food companies feel the need to have a recording greet the person at the order box? Surely it can't be a labor cost issue. How much more trouble is it for a real person, the person actually taking my order, to greet me?